Shop Information

Payment Methods

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Currency

: US Dollar, Pound Sterling, Euro ...etc

**Due to the big transaction amount, your payment could be refused by security system temporarily, which means you may meet account login issue or system error message when you pay, we sincerely advise you to try the payment later or contact PayPal local customer service center for details.

Please Note!

For refunds due to customer convenience, the customer will be responsible for the PayPal fee.

Shipping Methods

Customs Duties and Taxes

• Import duties, taxes and charges are not included in the item price or shipping charges.
  These charges are the customer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to buying.
• These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.

​Return Policy

• Please contact our Customer Service representatives via email info@japan-onlinestore.com to get a Return Authorization.
• WE DO NOT ACCEPT ANY RETURNS WITHOUT A RETURN AUTHORIZATION.
• We accept returns only for initial defects.
• If you cancel your order before shipping, you will be responsible for the PayPal fee.
• The PayPal fee is 4% of the payment amount.
• Be sure to return the items via a traceable method such as EMS, UPS or FedEx to the below address.
• **We do not have responsible for the return shipping cost.
• If return items are found to be damaged, they will not be accepted or credited.
• **Please repackage the product securely and enclose with a original receipt.
• Packages that are returned to us for incorrect address or any other reasons are subject to actual shipping and return charges.
• To avoid these charges, please double check your address and make sure the recipient is aware of the delivery.
• Cancellation/Changes/Ordering Errors Please contact us immediately via email info@japan-onlinestore.com.
• We will certainly do our best to accommodate; however, it is the responsibility of the customer to submit their order correctly.
• We understand that mistakes can happen, but we cannot guarantee that the correction will be successfully made before it ships
• **About Return Process- Please allow up to 30 Business Days to process your request. Once processed, either new tracking information, a merchandise credit, or refund confirmation will be e-mailed.

​Contact us

Before to decide to purchase, a lot of our customers has contacted us.

You will feel uneasy when you purchase expensive product online. It is a matter of course.

Please feel free to contact us